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Restaurant Aleo Restaurant-bar

Rue de Beggen 37 1221 LUXEMBOURG (BEGGEN).
Marie-Therese Dockery
Marie-ThereseDockery
Avis du  27/05/2019 18:22
Marie-Therese recommande ce restaurant pour:

We were a party of 5 having main course and dessert. We had 7 differen...

We were a party of 5 having main course and dessert. We had 7 different people serve us which felt excessive, and confused service. Two of our party ordered the same dish, making clear they each wanted the dish and not one to share. They were told it would take 15-20 minutes which was fine. 15 minutes later only one dish arrived. We asked for the second dish and were told it would take the same amount of time, which again we agreed to. This time when it arrived it was completely cold. We complained and were told "these things happen sometimes" and that it was down to "poor communication", which I can't argue with - the poor communication was down to the lack of apology. Having said that, all food, when eventually served was lovely.

Marie-Therese Dockery
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Avis du  27/05/2019 18:22
Marie-Therese recommande ce restaurant pour:

We were a party of 5 having main course and dessert. We had 7 differen...

We were a party of 5 having main course and dessert. We had 7 different people serve us which felt excessive, and confused service. Two of our party ordered the same dish, making clear they each wanted the dish and not one to share. They were told it would take 15-20 minutes which was fine. 15 minutes later only one dish arrived. We asked for the second dish and were told it would take the same amount of time, which again we agreed to. This time when it arrived it was completely cold. We complained and were told "these things happen sometimes" and that it was down to "poor communication", which I can't argue with - the poor communication was down to the lack of apology. Having said that, all food, when eventually served was lovely.